Your Guide to Next Steps

Empowering You to Deliver Certainty and Peace of Mind to Your Clients

Welcome to the ClozeSure community! We are delighted to have you join us as a valued promoter of the ClozeSure Completion Guarantee—a product designed to upgrade the property-selling journey for your customers by providing the certainty of sale completion and peace of mind that sets your service apart. This partnership not only elevates your reputation as an estate agency but also opens a rewarding new revenue stream for your business.

This document will guide you through the next steps as you integrate ClozeSure into your daily operations, highlighting the support and resources available to you and outlining how best to introduce ClozeSure to your clients to maximise shared success.

Why ClozeSure?

ClozeSure offers a unique completion guarantee for property sellers, protecting them against the risks and uncertainties often associated with the house-selling process. By partnering with us, you are able to deliver a value-added service that will:

• Enhance your agency’s reputation for innovation and care
• Provide real peace of mind to your vendors, thereby making your offering truly stand out
• Strengthen your relationship with clients through trust and transparency
• Drive new revenue through an additional service stream
• Guarantee your agency’s property sales commissions

Seamless Integration Into Your Sales Journey

We understand how vital it is that new products fit effortlessly into your existing workflow. ClozeSure has been designed for frictionless integration within your sales process and transaction progression:

• Easily inform and recommend ClozeSure to clients at key touchpoints in the sales journey, especially at the point of Sale Subject to Contract (SSTC)
• Access an intuitive platform for registering customer details, ordering materials, and tracking applications
• Receive support in handling client queries and completing applications, ensuring your team has all the tools they need for success

Training and Guidance: Equipping Your Team for Success

To ensure your staff are fully equipped, confident, and consistent in their understanding and presentation of the ClozeSure Completion Guarantee, we are developing a suite of training and guidance resources:

• On-Demand Training Videos: Covering product features, customer conversations, and common FAQs, these videos are essential viewing for all customer-facing staff
• Downloadable Guides: Detailed written resources for quick reference and deeper learning
• Scenario-Based Practice: Materials to help your team handle a range of customer queries and situations with ease and accuracy

You can access and assign these resources at any time from our platform. We request that all customer-facing staff complete these modules to ensure a high standard of service and messaging consistency across your branches.

Promotional Materials and Tools: Driving Awareness and Applications

A key part of the ClozeSure Promoter Programme is making sure your customers are aware of this unique offering—and that your agency’s commitment to service excellence is visible. The following promotional materials and tools are available to you:

• Window Stickers: Order stickers for prominent display in your branch windows to announce your status as a ClozeSure promoter
• Banners and Links for Your Website: Access a range of ClozeSure banners and links from our platform. These should be added to your website, directing customers to our information and application pages. Instructions are provided for seamless integration.
• Customer Booklets: Display these informative booklets in customer areas within your branches and enclose them in instruction packs you send to new customers. They offer a clear overview of how ClozeSure works and its benefits

All of these items can be ordered directly from our platform. Please ensure they are displayed and distributed as outlined above to maximise visibility and customer engagement.

Your Role as a ClozeSure Promoter: What We Ask of You

To ensure a smooth and successful launch, we kindly request your support with the following:

• Order and display all promotional materials as soon as possible, making ClozeSure highly visible in your branches and online
• Include ClozeSure booklets in new customer packs and ensure their availability in all public areas
• Add ClozeSure banners/links to your website, linking directly to our platform for customer information, quoting and applying
• At the point of instruction, provide us with the contact details and property sales information of your vendor clients
• Incorporate a ClozeSure prompt or touchpoint in your sales progression process, especially at the SSTC stage, to ensure all eligible customers are made aware of the benefits
• Encourage and, where appropriate, assist your clients in visiting our website or applying for ClozeSure
• Support ongoing staff training by ensuring all negotiators and customer-facing staff have completed our training videos and guidance modules

How We Support You

Your success is our priority. As a ClozeSure promoter, you will benefit from:

• Direct access to a dedicated ClozeSure contact for any queries, support, or escalations
• Regular updates on new training resources, product enhancements, and promotional campaigns
• Responsive assistance with integrating ClozeSure banners, links, and promotional materials into your branch and digital presence
• Marketing guidance and support to help drive customer engagement and awareness
• Feedback channels to ensure your experience is continually improved and your suggestions are heard

Next Steps: Getting Started

1. Order Your Promotional Materials

Visit our platform to order window stickers and  customer booklets. Once received, please display these prominently in all branch and customer-facing locations.

2. Add ClozeSure to Your Website

Select your preferred ClozeSure banner or link from our library on the platform and integrate it into your website. This is a vital step in ensuring your clients can easily access information and request a quote.

3. Train Your Team

Schedule time for all customer-facing staff to view our training videos and review the guidance pack. This ensures that your team is confident, knowledgeable, and equipped to communicate the benefits of ClozeSure.

4. Build ClozeSure into Your Sales Progression

Ensure that ClozeSure is introduced to your vendor clients when you win their instructions and at key moments in the sales journey, especially at SSTC. Add prompts for negotiators to mention ClozeSure’s benefits and record customer details for our records.

5. Reach Out for Support

Your principal ClozeSure contact is here for you! For any questions or additional support, please reach out at any time.

Our Commitment to You

We are dedicated to supporting your growth and delivering exceptional outcomes for your clients. By working together, we can enhance our individual brands, provide first-class service, and bring greater certainty and peace of mind to property sellers. May we assure you of our close attention to your needs and those of your customers as we embark on this exciting journey together.

Thank you for partnering with ClozeSure. We look forward to celebrating many shared successes in the months and years ahead.